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CPRP Exam Questions And Answers
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Question Number 87
Steps to responding to customer service issues
1. Receive the complaint without comment 2. Acknowledge receipt of the complaint and inform the individual of the next step 3. Forward the complaint the appropriate staff person4. Resolve the complaint as quickly as possible 5. Follow up that complaint was resolved
✔ Correct Answer:
1. Receive the complaint without comment 2. Acknowledge receipt of the complaint and inform the individual of the next step 3. Forward the complaint the appropriate staff person4. Resolve the complaint as quickly as possible 5. Follow up that complaint was resolved
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